At NovaFlow Language School, we strive to ensure total transparency and customer satisfaction with our educational services. This Refund & Cancellation Policy outlines the rules for cancelling, rescheduling lessons, and requesting refunds.
Business Entity & Merchant Details
Information for payment processing (WayForPay)
⏰1. Lesson Cancellation & Rescheduling
Students have the right to cancel or reschedule a scheduled lesson without any penalty or deduction, provided the request is submitted at least 24 hours prior to the start of the lesson via the NovaFlow dashboard or by contacting support.
⚠️2. Late Cancellation & No-Show Policy
If a student cancels or requests to reschedule a lesson less than 24 hours before its scheduled start, or fails to attend (no-show), the lesson will be counted as conducted and deducted from the student's active lesson balance without refund eligibility.
💳3. Refund of Unused Lesson Packages
If a student purchases a multi-lesson package and decides to discontinue studies, a refund for unused lessons may be requested. The refund amount will be calculated by deducting the standard full price of all completed lessons from the total package price paid.
🛠️4. Technical Disruption & School Cancellation
If a lesson is cancelled or interrupted due to technical failure on the NovaFlow platform or on the part of the teacher, the lesson will be rescheduled to a mutually convenient time free of charge, or refunded in full upon student request.
⏱️5. Processing Timeframe & Payment Method
Refund applications are reviewed by support within 3–5 business days. Approved refunds are credited back to the original bank card used for the transaction via WayForPay within 5–14 banking days, depending on the issuing bank.